PROCESS FOR RECEIVING AND HANDLING COMPLAINTS AT TIN THANH

TIN THANH is always responsible for receiving and handling customer complaints related to the quality of services and products we provide. When complaints arise, suspicions of counterfeit goods, poor quality goods, or disputes arise, we promote negotiation and mediation solutions between the parties to maintain relationships and customer trust on TIN THANH is service quality.

The complaint resolution process follows these steps:

Step 1: Shoppers can submit their complaints through the following means:

1. Directly at the website

2. Via the complaint handling hotline: +84907 13 85 86

3. Via email: Vietnam.industrialmall@gmail.com

4. At the company transaction office: 37 Street No. 20, Binh Hung Hoa Ward, Binh Tan District, Ho Chi Minh City, Vietnam

Step 2: The Customer Service Department will receive the complaint and contact to clarify the customer’s feedback as soon as possible and no more than 03 working days from the date we receive the complaint. Depending on the nature and extent of the incident, we will have specific measures to support customers in resolving complaints (if any).

Step 3: We may request customers to provide information and evidence related to transactions and products to verify and clarify the case and have appropriate handling.

Step 4: In case we have tried to coordinate with the parties to resolve complaints and disputes, but the situation is beyond our ability and authority. We will request the customer to bring the case to the competent state agency for resolution according to the provisions of law.